In order to help the network better serve key customers and meet the personalized and customized logistics needs of more high-quality customers such as enterprises and big e-commerce as well as the broader market, ESP has recently formed a key customer team to launch key customer services.
The key account team will rely on the resources of the head office, through service upgrading, security upgrading and policy upgrading, together with the branches, to customize logistics solutions with better service, security and rest assured for quality key customers.
Big customer, big service
Key customer service mainly targets listed companies, well-known enterprises and super customers whose monthly shipments are above 1000 tons.
This kind of customers have more strict control over logistics costs and higher requirements on service quality, which requires more excellent logistics enterprises to undertake. In response to this demand, Anneng has created special solutions for major customers.
On the policy delivery, on the one hand, Anneng will customize more competitive favorable policies, on the other hand, it will ensure the inertia and stability of the policies, provide a fulcrum for the branches to leverage high-quality customers, and promote long-term and stable good cooperative relations.
In the major customers especially value the quality of service, also made a comprehensive consideration. Key customers will be included in the company's VIP customer pool, from product logo and other details to sales and after-sales, awareness promotion, active action, VIP protection, operation and customer service departments will also open up a green channel, to provide maximum support and quick response.
Big platform, big support
In business cooperation, excellent qualifications, strong brand and strong strength are the basic threshold for high-quality large customers to choose suppliers.
To this end, in the process of customer development and contract signing, the head office will provide qualified support and contract guarantee to the strong branches. Based on customer needs, the headquarters directly conducts business negotiations with key customers, signs transportation contracts, supports the network, solves pain points, enhances mutual trust, upgrades security, and, backed by the Anneng platform, empowers the network and eliminates worries for key customers.
In addition to providing support in terms of qualifications, the company will also provide solutions to the capital needs of the branches, open special channels for key customer service and loan, and customize financial enabling products to add business momentum and development momentum to the branches.
It is the common pursuit of outlets and platforms to realize the value of Aneng by continuously meeting customer needs. Let us work together to make Aneng brand enter a larger market and provide more precise services for higher-level customers.